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Advocacy & Specialized Support

Advocacy & Cultural Care Support in Toronto & the GTA

We provide supportive advocacy and culturally respectful care for individuals and families navigating healthcare systems or requiring care that aligns with personal, cultural, or religious values. Our Personal Support Workers (PSWs) help ensure dignity, understanding, and continuity of care while remaining within a clearly defined, non-medical role.

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We serve clients across Toronto and the Greater Toronto Area.

Who This Service Is For:

This service is designed for individuals and families who need:

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  • Support navigating hospitals or healthcare settings

  • An additional presence to help communicate needs and concerns

  • Care that respects cultural, religious, or personal traditions

  • Reassurance that routines and values will be honoured

 

Advocacy and cultural care can be provided short-term or alongside ongoing home care.

Two Unique Individuals Shaking Hands

What We Provide:

Hospital & Healthcare Advocacy Support

Healthcare environments can be overwhelming, especially for seniors or vulnerable individuals.

Our PSWs provide non-medical advocacy support by:

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  • Accompanying clients to hospitals or appointments

  • Helping communicate questions or concerns

  • Supporting understanding of information provided

  • Assisting with discharge planning coordination

  • Relaying observations and updates to families

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We do not make medical decisions or provide clinical guidance, but we help ensure the client’s voice is heard.

Halachic Care for Observant Jewish Families

For observant Jewish families, care must align with Halachic principles.

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Our Halachic Care support may include:

  • Respecting Shabbat and holiday observance

  • Supporting kosher food handling and meal routines

  • Sensitivity to modesty and privacy

  • Following family and rabbinical guidance where appropriate

  • Maintaining established religious routines

 

We work closely with families to ensure care is provided in a way that feels aligned and respectful.

What This Service Does Not Include

Clarity protects everyone involved.

This service does not include:

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  • Medical or nursing care

  • Legal advocacy or decision-making

  • Diagnosis or treatment planning

  • Religious rulings or Halachic decisions

 

Our PSWs provide non-medical, supportive advocacy and culturally respectful care.

Culturally & Religiously Sensitive Care

We respect that care is deeply personal and often rooted in culture, tradition, and faith.

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Our approach includes:

  • Respect for cultural customs and daily routines

  • Sensitivity to modesty, dietary practices, and personal boundaries

  • Following family guidance and established preferences

  • Matching PSWs who are familiar with or trained in specific cultural needs when possible

 

Care is always delivered with respect and discretion.

Working Alongside Families & Care Teams

Advocacy works best when communication is clear and consistent.

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We focus on:

  • Regular communication with families

  • Supporting recommendations from healthcare professionals

  • Clear role boundaries

  • Reliable documentation and follow-up

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Our role is supportive and collaborative, not clinical.

Personalized Care & Thoughtful Matching

We tailor care to the individual’s condition, preferences, and situation.

We focus on:

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  • Matching PSWs with appropriate experience and temperament

  • Maintaining consistency whenever possible

  • Adapting care as needs evolve

  • Respecting dignity, privacy, and personal values
     

Familiarity, trust and personalized care that understands your customs matters. 

Areas We Serve

Heartfelt Health provides Advocacy & Cultural Care and PSW services throughout Toronto and the Greater Toronto Area.

 

We currently serve clients in:

  • Toronto

  • North York

  • Scarborough

  • Etobicoke

  • Vaughan

  • Markham

  • Richmond Hill

  • Thornhill

  • Surrounding GTA communities

 

If you are unsure whether your location is covered, please contact us.

Why Families Choose Heartfelt Health

Families trust Heartfelt Health because we focus on consistency, reliability, and respect.

 

  • Carefully screened and trained PSWs

  • Thoughtful caregiver matching

  • Flexible scheduling, including short-notice care

  • Clear communication with families

  • Care plans tailored to routines, preferences, and cultural values

  • Ongoing oversight and accountability

 

We aim to make home care feel dependable, not complicated.

Getting Started Is Simple

We make the process straightforward and transparent.

 

  1. Initial consultation to understand care needs

  2. Thoughtful PSW matching based on experience and fit

  3. Clear scheduling and expectations

  4. Ongoing check-ins and adjustments as needs change

 

Care can be short-term, long-term, or adjusted over time.

Advocacy & Care That Respects What Matters Most

If you need support navigating healthcare systems or care that aligns with your cultural or religious values, our team is here to help.

Have questions? 
View our FAQ

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