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Cognitive & Mental Health Support

Cognitive & Mental Health Support in Toronto & the GTA

We provide compassionate, non-medical support for individuals experiencing cognitive decline or mental health challenges. Our Personal Support Workers (PSWs) offer structure, reassurance, and consistent daily support, helping clients feel safe and respected while giving families peace of mind.


We serve clients across Toronto and the Greater Toronto Area.

Who This Care Is For:

This service is designed for individuals and families navigating:

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  • Dementia or Alzheimer’s disease

  • Memory loss or cognitive impairment

  • Anxiety, depression, or mood disorders

  • Behavioural changes affecting daily life

  • The need for supervision, routine, or emotional support
     

Care can be provided short-term or long-term and adjusted as needs change.

A model of a human brain made of plastic.

What We Provide:

Dementia & Alzheimer’s Care Support

Our PSWs are trained to support individuals living with dementia in a calm, respectful, and structured way.

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Support includes:

  • Maintaining familiar routines and daily structure

  • Gentle redirection and reassurance

  • Supervision to support safety and reduce wandering risk

  • Assistance with personal care and daily tasks

  • Preserving dignity, independence, and comfort
     

We focus on consistency and familiarity, which are critical for individuals with cognitive decline.

Mental Health Support (Non-Clinical)

We provide non-clinical mental health support for individuals who benefit from daily structure, emotional presence, and supervision.

Support may include:

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  • Encouragement with daily routines and self-care

  • Companionship and emotional reassurance

  • Monitoring changes in mood or behaviour

  • Supporting social engagement and daily activities

  • Communicating concerns to families or care teams
     

This service does not replace therapy or medical treatment, but it can play an important role in day-to-day stability.

How Our PSWs Provide Support

Care is delivered with patience, consistency, and respect.

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Our PSWs focus on:

  • Calm communication and reassurance

  • De-escalation and emotional grounding

  • Predictable routines

  • Respect for personal boundaries and preferences

  • Observing and reporting changes to families
     

Each client is supported at their own pace, without pressure.

Working Alongside Families & Professionals

We understand that cognitive and mental health care often involves multiple people.

Our approach includes:

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  • Regular communication with families

  • Following established care plans and guidance

  • Supporting recommendations from healthcare professionals

  • Clear boundaries around the PSW role
     

We act as part of a broader support system, not a replacement for medical care.

What This Service Does Not Include

This service does not include:

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  • Medical or nursing care

  • Therapy or counselling

  • Medication administration

  • Diagnosis or clinical decision-making
     

Our role is supportive, observational, and non-medical.

Personalized Care & Thoughtful Matching

Every client receives individualized support.

We prioritize:

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  • Matching PSWs based on experience and temperament

  • Respecting routines, cultural values, and family preferences

  • Adjusting care as needs evolve

  • Consistency whenever possible
     

Familiar faces and predictable care matter, especially in cognitive support.

Areas We Serve

Heartfelt Health provides Cognitive & Mental Health Support and PSW services throughout Toronto and the Greater Toronto Area.

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We currently serve clients in:

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  • Toronto

  • North York

  • Scarborough

  • Etobicoke

  • Vaughan

  • Markham

  • Richmond Hill

  • Thornhill

  • Surrounding GTA communities
     

If you are unsure whether your location is covered, please contact us.

Why Families Choose Heartfelt Health

Families trust Heartfelt Health because we focus on consistency, reliability, and respect.

 

Carefully screened and trained PSWs

  • Thoughtful caregiver matching

  • Flexible scheduling, including short-notice care

  • Clear communication with families

  • Care plans tailored to routines, preferences, and cultural values

  • Ongoing oversight and accountability

 

We aim to make home care feel dependable, not complicated.

Getting Started Is Simple

We make the process straightforward and transparent.

 

  1. Initial consultation to understand care needs

  2. Thoughtful PSW matching based on experience and fit

  3. Clear scheduling and expectations

  4. Ongoing check-ins and adjustments as needs change

 

Care can be short-term, long-term, or adjusted over time.

Compassionate Cognitive & Mental Health Support Starts Here

If you are looking for respectful, dependable home care for yourself or a loved one, our team is here to help.

Have questions? 
View our FAQ

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