Recovery, Illness & End-of-Life Care
Overview
We provide compassionate, non-medical support for individuals recovering from surgery, living with serious or chronic illness, or approaching end-of-life. Our Personal Support Workers (PSWs) focus on comfort, dignity, and daily support, helping clients remain at home while easing the burden on families.
We serve clients across Toronto and the Greater Toronto Area.
When This Type of Care Is Needed:
This service is designed for individuals and families who need extra support during:
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Recovery after surgery or hospitalization
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Chronic or serious illness
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Cancer treatment or advanced disease
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Pain, fatigue, or reduced mobility
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End-of-life or palliative stages
Care can be short-term, long-term, or adjusted as needs change.
What We Provide:
Post-Surgical & Recovery Support
After surgery or discharge from hospital, daily tasks can be difficult and exhausting.
Our PSWs assist with:
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Mobility and safe movement
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Personal care and hygiene
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Meal preparation and hydration
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Light household support
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Transportation support and appointment accompaniment
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Observation of recovery progress and challenges
Support helps reduce strain and allows recovery to happen in a familiar environment.
Chronic Illness & Pain Support
For individuals living with ongoing illness or pain, consistency and comfort are essential.
Support may include:
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Assistance with daily routines
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Energy conservation and pacing
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Comfort-focused care
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Companionship and emotional reassurance
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Monitoring changes in condition and communicating with families
Our role is to support quality of life and daily functioning.
Palliative & End-of-Life Care Support
During end-of-life, care should be calm, respectful, and centered on dignity.
Our PSWs provide:
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Comfort-focused personal care
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Emotional presence and quiet companionship
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Support with positioning and mobility
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Assistance for family caregivers
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Respect for routines, values, and cultural preferences
We work alongside hospice, palliative care teams, and families to provide consistent, non-medical support.
Supporting Families During Difficult Times
We understand that this care affects families as much as clients.
Our approach includes:
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Clear communication and updates
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Sensitivity to emotional stress
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Reliable scheduling and continuity
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Respect for family wishes and boundaries
Our goal is to reduce uncertainty and provide steady, dependable support.
What This Service Does Not Include
Clarity is essential, especially during vulnerable times.
This service does not include:
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Medical or nursing care
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Medication administration
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Pain management or clinical assessment
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Therapy or counselling
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End-of-life medical decision-making
Our PSWs provide non-medical, supportive care and work alongside healthcare professionals when involved.
Personalized Care & Thoughtful Matching
We tailor care to the individual’s condition, preferences, and stage of illness.
We focus on:
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Matching PSWs with appropriate experience and temperament
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Maintaining consistency whenever possible
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Adapting care as needs evolve
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Respecting dignity, privacy, and personal values
Familiarity and trust matter, especially during recovery and end-of-life care.
Areas We Serve
Heartfelt Health provides Recovery, Illness & End-of-Life Care and PSW services throughout Toronto and the Greater Toronto Area.
We currently serve clients in:
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Toronto
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North York
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Scarborough
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Etobicoke
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Vaughan
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Markham
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Richmond Hill
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Thornhill
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Surrounding GTA communities
If you are unsure whether your location is covered, please contact us.
Why Families Choose Heartfelt Health
Families trust Heartfelt Health because we focus on consistency, reliability, and respect.
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Carefully screened and trained PSWs
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Thoughtful caregiver matching
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Flexible scheduling, including short-notice care
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Clear communication with families
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Care plans tailored to routines, preferences, and cultural values
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Ongoing oversight and accountability
We aim to make home care feel dependable, not complicated.
Getting Started Is Simple
We make the process straightforward and transparent.
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Initial consultation to understand care needs
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Thoughtful PSW matching based on experience and fit
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Clear scheduling and expectations
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Ongoing check-ins and adjustments as needs change
Care can be short-term, long-term, or adjusted over time.