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Facility Staffing & Coverage

Facility Staffing & PSW Coverage in Toronto & the GTA

Heartfelt Health provides reliable Personal Support Worker (PSW) staffing solutions for care facilities across Toronto and the Greater Toronto Area. We support facilities that need short-notice coverage, ongoing staffing support, or consistent supplemental PSWs to maintain continuity of care.

 

Our focus is dependable staffing, clear communication, and seamless coordination.

Facilities We Support:

We work with a range of healthcare and care-adjacent facilities, including:

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  • Retirement homes

  • Rehabilitation centres

  • Transitional care facilities

  • Assisted living environments

  • Long-term care support roles (non-nursing)

 

Our PSWs integrate into existing teams while following facility policies and procedures.

Bed next to windows in a medical facility.

What We Provide:

Types of Staffing Coverage

We offer flexible staffing models based on facility needs:

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  • Short-notice or emergency shift coverage

  • Ongoing scheduled staffing support

  • Temporary coverage during staff shortages

  • Supplemental staffing during peak demand periods

 

Coverage can be arranged for days, nights, weekends, or extended shifts.

Why Facilities Choose Heartfelt Health

Facilities partner with Heartfelt Health for reliability and accountability.

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  • Carefully screened and trained PSWs

  • Fast response to staffing requests

  • Consistent standards across all placements

  • Clear communication and coordination

  • No unnecessary long-term commitments unless desired

  • Professional back-office support

 

We prioritize continuity, professionalism, and ease of coordination.

Scope & Role Clarity

Clarity ensures effective partnerships.

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Our facility staffing services do not include:

  • Nursing or medical care

  • Medication administration

  • Clinical assessments or decision-making

 

Our PSWs provide non-medical support under the direction of facility care plans and leadership.

What Our PSWs Provide

Our PSWs support residents and clients with non-medical care, including:

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  • Personal care and hygiene assistance

  • Mobility and transfer support

  • Supervision and daily living assistance

  • Companionship and emotional presence

  • Support aligned with facility care plans

 

PSWs follow facility protocols and work collaboratively with on-site teams.

Operational Reliability & Coordination

We understand that staffing gaps create operational pressure.

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Our process includes:

  • Centralized scheduling and coordination

  • Clear expectations and shift details

  • Ongoing oversight and accountability

  • Rapid issue resolution if needs change

 

Facilities work with a single point of contact to streamline communication.

How We Integrate With Your Facility

We integrate seamlessly by aligning with your expectations from day one.

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Our integration process includes:

  • Rapid onboarding to your facility’s protocols and documentation standards

  • Clear communication with charge nurses, schedulers, and management

  • PSWs briefed in advance on unit-specific expectations

  • Consistent staff assignments whenever possible

  • Immediate escalation pathways for issues or changes

 

Facilities do not need to adapt to us. We adapt to you.

Areas We Serve

Heartfelt Health provides Facility Staffing & PSW Coverage throughout Toronto and the Greater Toronto Area.

 

We currently support facilities in:

  • Toronto

  • North York

  • Scarborough

  • Etobicoke

  • Vaughan

  • Markham

  • Richmond Hill

  • Thornhill

  • Surrounding GTA communities

 

If your facility operates outside these areas, please contact us to discuss availability. We can often work outside this area.

Reliable PSW Staffing When You Need It

If you are looking for respectful, dependable home care for yourself or a loved one, our team is here to help.

Have questions? 
View our FAQ

Why Facilities Choose Heartfelt Health

Facilities partner with Heartfelt Health because we prioritize reliability, accountability, and operational fit, not just coverage.

What sets us apart:

  • Dependable, Vetted PSWs
    All PSWs are thoroughly screened, trained, and briefed before entering a facility, reducing onboarding friction and supervision burden.

  • Flexible Staffing Models
    We support last-minute coverage, short-term fill-ins, and ongoing scheduled shifts without locking facilities into rigid contracts.

  • Consistency Where Possible
    We aim to assign the same PSWs to repeat shifts to improve continuity, resident comfort, and team cohesion.

  • Clear Communication & Escalation
    Facilities have direct access to management and clear escalation pathways when needs or circumstances change.

  • Protocol-Aligned Care
    Our staff follow facility policies, documentation standards, and unit-specific expectations without deviation.

  • Built for Professional Environments
    We operate with the understanding that facilities require punctuality, professionalism, and minimal supervision.

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