Children with Complex Needs

Overview:

Providing care for children with complex medical or developmental needs is both deeply rewarding and uniquely challenging. Families often manage medical routines, therapies, specialized equipment, and emotional needs on a daily basis. At Heartfelt Health Ltd., we offer experienced Personal Support Workers (PSWs) who provide skilled, compassionate support designed to meet each child’s unique needs and bring peace of mind to their families.

Our services for children with complex needs in Toronto are built to help families feel supported, understood, and less alone. Whether your child lives with a physical disability, cognitive delay, chronic illness, or multiple medical conditions, our trained PSWs deliver hands-on care with warmth and reliability.

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Every child is different, which is why our care is always personalized. We provide specialized care for children with developmental, medical, or physical complexities, working in close partnership with families and clinicians. Some of the ways our PSWs support children with complex needs include:

​Daily Personal Care

• Assisting with bathing, dressing, grooming, and toileting in a safe and respectful way

• Helping with feeding routines, whether oral, enteral, or G-tube

• Supporting mobility, transfers, and use of assistive devices

Medication and Health Monitoring

• Administering or assisting with prescribed medications under family guidance

• Monitoring for signs of discomfort or illness and promptly communicating concerns

• Helping follow care plans created by pediatricians, therapists, or nurses

Therapeutic Support and Engagement

• Assisting with simple physical or occupational therapy routines as directed by professionals

• Providing companionship and positive interaction through play, reading, or social activities

• Supporting communication needs, including non-verbal or assisted communication

Respite for Family Caregivers

• Giving parents and guardians time to rest, work, or attend to other responsibilities

• Offering short-term or regular respite shifts, including evenings or weekends when needed

• Helping the whole family maintain balance and reduce caregiver burnout

Culturally Informed and Family-Centered Care

Toronto is home to a wide range of families from diverse cultural, linguistic, and religious backgrounds. Our team is sensitive to the needs and preferences of each household. We work closely with families to understand routines, communication styles, and values so we can provide respectful, customized support.

Who Can Benefit from This Service?

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Our PSW services for children with complex needs in Toronto are ideal for families who have children living with:

• Cerebral palsy

• Muscular dystrophy or neuromuscular conditions

• Epilepsy or seizure disorders

• Developmental delays or genetic syndromes

• Autism with additional medical complexity

• Chronic illnesses requiring ongoing care

• Multiple disabilities needing coordinated support

Flexible, Family-Friendly Scheduling

If your child receives support through a school board, hospital, community agency, or government program, our services can complement that care. We also help families who may not qualify for public supports but still need regular in-home help.​