Hospital Advocacy

Hospital Advocacy and Support​​

Compassionate PSW care at the hospital bedside when your family can’t be there.

When a loved one is admitted to the hospital, families often feel helpless, especially when they can’t be there around the clock. At Heartfelt Health, our Hospital Advocacy and Support Services ensure your loved one receives attentive, personalized care from trained PSWs during their hospital stay.

 

What We Provide

 

• On-Site PSW Support: Our experienced Personal Support Workers provide hands-on assistance at the bedside, helping with hygiene, feeding, mobility, companionship, and emotional support.

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• Real-Time Care Coordination: Each PSW is backed by a care coordinator who monitors live care logs, troubleshoots issues, and stays in touch with both family and hospital staff.

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• Custom Care Plans: We create individualized plans that reflect your loved one’s needs, from feeding instructions and communication preferences to religious or cultural care.

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• Family and Staff Advocacy: Our PSWs act as your eyes and voice. They respectfully escalate concerns, report changes in condition, and ensure your loved one isn’t overlooked.

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• Family Updates and Reporting: Families receive regular reports, daily or weekly, summarizing care delivered, changes observed, and any concerns raised.

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When This Service Makes the Biggest Difference

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• When hospital staffing is stretched thin

• For patients who are non-verbal, confused, or disoriented

• When family lives far away or can’t visit often

• During overnight shifts, weekends, or holidays

• In culturally or religiously sensitive contexts (e.g. Shabbat, dietary laws)​​​​