What Is Agency‑Managed Home Care?
Real Support for Your Loved One, and for You
When families begin looking for support, they’re often met with confusing, limited, or overwhelming options.
Some try hiring privately and quickly discover the burden of managing schedules, replacements, payroll, and safety.
Others rely on the public system, only to find the hours too limited and inconsistent.
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Agency-managed care offers a better path.
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At Heartfelt Health, we professionally coordinate care for you. We manage the team, the details, and the emotional weight so your loved one is safe, and you can finally exhale.
What We Manage So You Don’t Have To
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Carefully screen and match PSWs to your loved one
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Handle all scheduling, sick days, and emergency coverage
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Supervise and train caregivers on an ongoing basis
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Communicate with your family and healthcare providers
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Manage payroll, insurance, WSIB, and liability
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Provide regular updates so you’re never left wondering
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This is peace of mind, without the overwhelm.
You get a full team, not just a caregiver.
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What Your Loved One Receives
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A Trusted, Compassionate PSW
Caregivers are thoughtfully matched to build real rapport and emotional connection.
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Safer, Healthier Days
We support daily activities like bathing, nutrition, transfers, and medication reminders, all with safety and dignity.
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Real Companionship & Cognitive Support
Whether it’s dementia care or meaningful conversation, our PSWs bring presence, patience, and purpose.
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Ongoing Oversight
Your care plan evolves as needs do and our coordinators stay actively involved the whole way.​
How We Compare
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What You Receive as the Family Caregiver
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Less stress, better sleep, more time
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Confidence in consistent, high-quality care
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Support from professionals who truly care
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The ability to just be a spouse, daughter, or son again
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You don’t have to be the PSW, scheduler, or manager.
We already are.
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Serving Families Across Toronto & the GTA
We proudly support families in:
Toronto, North York, Thornhill, Vaughan, Richmond Hill, Scarborough, Mississauga, and surrounding areas.​​​​​
