Compassionate Care for Children with Complex Needs in Toronto & the GTA

Claire Bennett
Jul 28
3 min read

Updated: Aug 5

Children should be focused on learning and growing

Providing Reliable, Compassionate Care for Families and Children with Complex Needs

Providing care for children with complex medical or developmental needs is both deeply rewarding and uniquely challenging. Families often manage medical routines, therapies, specialized equipment, and emotional needs on a daily basis. At Heartfelt Health Ltd., we offer experienced Personal Support Workers (PSWs) who provide skilled, compassionate support designed to meet each child’s unique needs and bring peace of mind to their families.

Our services for children with complex needs in Toronto are built to help families feel supported, understood, and less alone. Whether your child lives with a physical disability, cognitive delay, chronic illness, or multiple medical conditions, our trained PSWs deliver hands-on care with warmth and reliability.

What Our PSWs Can Help With

Every child is different, which is why our care is always personalized. Some of the ways our PSWs support children with complex needs include:

Daily Personal Care

Assisting with bathing, dressing, grooming, and toileting in a safe and respectful way
Helping with feeding routines, whether oral, enteral, or G-tube
Supporting mobility, transfers, and use of assistive devices

Medication and Health Monitoring

Administering or assisting with prescribed medications under family guidance
Monitoring for signs of discomfort or illness and promptly communicating concerns
Helping follow care plans created by pediatricians, therapists, or nurses

Therapeutic Support and Engagement

Assisting with simple physical or occupational therapy routines as directed by professionals
Providing companionship and positive interaction through play, reading, or social activities
Supporting communication needs, including non-verbal or assisted communication

Respite for Family Caregivers

Giving parents and guardians time to rest, work, or attend to other responsibilities
Offering short-term or regular respite shifts, including evenings or weekends when needed
Helping the whole family maintain balance and reduce caregiver burnout

Culturally Informed and Family-Centered Care

Toronto is home to a wide range of families from diverse cultural, linguistic, and religious backgrounds. Our team is sensitive to the needs and preferences of each household. We work closely with families to understand routines, communication styles, and values so we can provide respectful, customized support.

Who Can Benefit from This Service?

Our PSW services for children with complex needs in Toronto are ideal for families who have children living with:

Cerebral palsy
Muscular dystrophy or neuromuscular conditions
Epilepsy or seizure disorders
Developmental delays or genetic syndromes
Autism with additional medical complexity
Chronic illnesses requiring ongoing care
Multiple disabilities needing coordinated support

If your child receives support through a school board, hospital, community agency, or government program, our services can complement that care. We also help families who may not qualify for public support options but still need regular in-home help.

Flexible, Family-Friendly Scheduling

We understand that consistency is important, especially for children with complex needs. Our services are designed to provide stability and continuity. Whether you need care before or after school, on weekends, or throughout the day, we will work with your schedule to make it work for your family.

How to Get Started

Hiring a PSW for your child can feel like a big step. We offer a thoughtful, family-centered intake process where we take the time to learn about your child’s needs, preferences, and routines. You’ll meet with our care coordinator and have the opportunity to ask questions and build a plan that works for your family.

If you are looking for in-home support for a child with complex needs in Toronto or the GTA, Heartfelt Health Ltd. is here to help.

Let’s Support Your Child, Together

Reliable, compassionate care can make all the difference. Our team is ready to walk alongside your family, offering practical help and a steady hand. You do not have to do this alone.

Our Services