What Does a Personal Support Worker Do?

If you're researching care options for a loved one, you’ve likely come across the term "Personal Support Worker" or PSW. But what exactly are the key serivces a PSW can do, and how do they help clients and families? At Heartfelt Health Ltd., we believe in transparency and education, so here’s a clear look at what PSWs provide and why their role is so important.

A PSW’s Role in Home Care

A Personal Support Worker is a trained professional who helps individuals with daily living activities that they may no longer be able to manage on their own. PSWs play a vital role in supporting seniors, people with disabilities, individuals recovering from surgery, and others who require assistance at home.

Unlike nurses or doctors, PSWs do not provide medical diagnoses or treatments. Instead, they focus on practical, hands-on care that supports comfort, safety, and independence.

What Does a Personal Support Worker Do?

1. Personal Care Assistance

PSWs help with activities such as bathing, dressing, grooming, and toileting. These tasks may seem simple, but for clients with mobility limitations, illness, or cognitive decline, they are essential to maintaining dignity and quality of life.

2. Mobility Support

Whether it’s helping someone get in and out of bed, transferring to a wheelchair, or assisting with walking, PSWs are trained in safe techniques to prevent falls and injuries.

3. Meal Preparation and Feeding

PSWs can plan and prepare meals based on dietary restrictions and preferences. They also assist with feeding if needed, ensuring that clients stay nourished and hydrated.

4. Medication Reminders

While PSWs do not administer medications, they provide reminders and monitor whether medications are taken at the right times. They also report concerns about side effects or missed doses.

5. Companionship and Emotional Support

One of the most meaningful parts of a PSW’s role is providing social interaction and emotional care. Through conversation, games, or shared activities, they help reduce feelings of isolation and improve mental well-being.

6. Household Tasks

Light housekeeping, laundry, and home organization help maintain a clean and safe environment. PSWs ensure that a client’s living space is tidy, accessible, and suited to their needs.

7. Monitoring and Reporting Changes

PSWs are trained to notice changes in a client’s physical or emotional condition. They report any concerns to the agency or family to ensure quick action can be taken.

Who Benefits from a PSW?

• Seniors who want to age at home

• Adults with disabilities who need daily assistance

• Clients recovering from surgery or illness

• Families who need respite or part-time support

• Individuals managing chronic conditions like diabetes or Parkinson’s

PSWs at Heartfelt Health Ltd.

At Heartfelt Health Ltd., our PSWs go beyond task-based care. They are compassionate professionals who form trusted relationships with clients and families. Each PSW is selected not only for their qualifications, but also for their ability to deliver care with kindness, adaptability, and respect.

We match each PSW based on the client’s personality, preferences, and specific needs to ensure the best possible fit.

Looking for Support?

If your loved one needs help at home, a PSW may be the right solution. Contact Heartfelt Health Ltd. today to learn more about our services or to schedule a consultation with a care coordinator.

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