Privacy Policy

Heartfelt Health Ltd.
Effective Date: April 24, 2026
Last Updated: April 24, 2026

1. Introduction

Heartfelt Health Ltd. ("Heartfelt Health," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients, patients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our services or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, home address, email address, and phone number
Health Information: Medical history, care needs, and treatment preferences (only as required to provide home care services)
Billing Information: Payment details necessary to process service fees
Communications: Records of correspondence, including phone calls, emails, and SMS messages

3. How We Collect Information

We collect personal information:

Directly from you during in-person consultations, phone calls, or intake registration
Through our website at www.heartfelthealth.org
When you contact us via phone, email, or text message

4. How We Use Your Information

We use your personal information to:

Provide and coordinate home care and Personal Support Worker (PSW) services
Schedule and confirm appointments
Send appointment reminders, health updates, and service-related communications via SMS, phone, or email
Respond to inquiries and support requests
Process billing and payments
Comply with legal and regulatory obligations

5. SMS / Text Message Communications

By providing your phone number to Heartfelt Health Ltd., you consent to receive SMS text messages from us regarding your care. These messages may include:

Appointment reminders and confirmations
Appointment rescheduling notifications
General health information related to your care plan
Responses to your inquiries

Message frequency: Approximately 2–4 messages per month, or as needed for your care.
Message and data rates may apply.

To opt out of SMS communications at any time, reply STOP to any message. To request help, reply HELP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Disclosure of Personal Information

Heartfelt Health Ltd. does not sell, rent, trade, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

Service providers: Trusted third parties who assist in delivering our services (e.g., scheduling platforms, communication tools) under strict confidentiality agreements
Legal obligations: When required by law, court order, or government authority
Health and safety: When necessary to protect the health or safety of you or others
Your consent: When you have explicitly authorized the disclosure

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was provided.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, it is securely destroyed or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent to the use of your personal information (subject to legal limitations)
Request deletion of your personal information where applicable

To exercise any of these rights, please contact us using the information below.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our site. You may adjust your browser settings to refuse cookies, though this may affect some website functionality.

11. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Heartfelt Health Ltd.
Toronto, Ontario, Canada
Phone: (647) 875-5779
Website: www.heartfelthealth.org

This privacy policy was prepared to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and 10DLC SMS carrier registration requirements.